Our Mail faq is designed to answer any questions you may have
regardomg pop3 / smtp mail. If you can't find your question
here, feel free to send an email to support@web101.com.au.
We ask our customers to download and delete their email off
the mail server regularly. If a mailbox has not been checked/accessed
for 6 weeks it will be deemed abandoned and the contents will
be cleared.
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What email features does
each plan offer ?
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| Mail
Features |
| Features |
Trial |
Basic |
Premium |
Gold |
Platinum |
Enterprise |
| E-Mail Forwarding
/Aliases |
0 |
20 |
50 |
70 |
100 |
200 |
| Autoresponders |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| SMTP Mail |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
| Multiple POP3
Accounts |
0 |
100 |
100 |
100 |
101 |
191 |
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How
do I create and use a mailbox ?
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You will first need to create a mailbox
(POP3 account) through the members area, under the "Mail
Management" option. Once you have done that you should end
up with settings similar to the ones below which you would
use to configure your mail program.
Server Information
Incoming mail server (POP3) - mail.web101.com.au
Outgoing mail server (SMTP) - Your ISP's smtp server
Login Information
User Name: - MailboxID (abcd001) or UserID [Master POP3
Account]
Password: - The password you picked when you created your
mailbox
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Where
do I log-in or find more information about WebMail ?
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You can log-in here.
An FAQ is viewable here also.
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What
is POP email ?
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Setting up a POP email account creates an
actual mailbox, where your mail is stored on the server.
To read and download your mail you either use an email client
such as Outlook Express(where email is downloaded to your
PC) or you can use the WebMail facility through your web
browser.
This differs from an email alias/forwarding mail account
whereby the mail is stored on the server rather then forwarding
to another location, which is what the email alias would
do ...more...
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What
is a Master POP account ?
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A POP mail address is automatically created
for you when your hosting account is first created. The
master POP is your_member_name@yourdomain.com. You can retrieve
mail for this address by using the same login details for
your hosting account - what you would use to access the
members area.
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What
is email forwarding/email aliases ?
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Email aliases simply forward email to an
existing email account. So you could have me@mysite.com
being forwarded to your_mailbox@yourISP.com for example.
Please note, you cannot have an alias and POP mail of the
same name, as the POP will take priority and the email will
not be forwarded.
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Can
I have an alias and POP account of the same name ?
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No, you cannot have an alias and POP mail
of the same name, as the POP will take priority and the
email will not be forwarded.
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What
is a wildcard address ?
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The wildcard address is the "catch-all"
address for your account. This means that any email that
is sent to your domain, that is not already setup to be
a POP mailbox or email alias, will be sent to the wildcard
address for your account. This allows you to catch any mis-spelt
emails for your domain.
You can disable this feature through the members section,
under the configure mail option.
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What
are autoresponders ?
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You can set email autoresponders on existing
POP accounts. Autoresponders can automatically reply to
messages while you are absent or if you have a standard
response for your clients (e.g. "Thankyou for your message
and we will reply soon" etc). These can be configured through
the members area under the Mail section.
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Do
you have email redirect facilities ?
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Yes, this is under our email forwarding
/ email aliases section ...more...
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I get
this error message in Outlook...
The message could not
be sent because one of the recipients was
rejected by the server. Server response: '550(email@address.com)...
relaying denied'. (Account 'myAccount'. SMTP Server.
'mymailserver.com', Error Number: 0x800ccc79).
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This error usually occurs when the email
client has not been correctly configured for SMTP.
You should contact your ISP to find out what their smtp
server is and whether or not they require that you setup
your mail client for smtp authentication.
Also, ensure any secure, encryption or "SPA : Secure Password
Authentication" options are disabled.
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Why
can't I send email ?
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There could be a few reasons. Firstly check
that you have your account settings correct and you have
followed the mail client specific setup instructions in
our support section. You may also double check that your
internet connection is still active.
If you are sure your details are correct then you should
contact your ISP to check if their smtp server is operational.
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Why
can't I receive email ?
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There could be a few reasons. Firstly check
that you have your account settings correct and you have
followed the setup instructions in our support section.
- check that your internet connection is still active.
- ensure that you have created the email account on the
server, through the members area. It needs to be a POP
mailbox.
- check that you are using the correct account name. It
should be of the form "aaaa0001" or similar. You can check
what it should be by viewing your settings here
- if it is a newly created address, the server needs up
to an hour to create your new mailbox.
If you are sure your details are correct, you can send
an email to our support department. Make sure you include
your account name, which email address is not working
and any error messages you are getting.
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What
are MX Records ?
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MX Records point to the mail server that
is responsible for the receipt and delivery of your email.
By default Web101 handles your email. Though you can specify
your own mail server in this facility
if you have a server setup to send & receive email. Note:
Do not change these settings if you do not know what you
are doing. Doing so may cause email to be permanently unretrievable.
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Can
I use Web101's facilities to spam ?
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Definitely not! All SPAM reports are taking
seriously and could result in your account being suspended
and any appropriate legal action taken.
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How
can I reduce spam ?
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There a few tips for reducing your SPAM.
- Only give your email address to websites you trust.
- Replying to SPAM is not always a good idea, as the spammer
will now know that they have an active email address.
- You may want to setup your spam filter rules. For information
regarding filter rules visit our
spam filtering guide in the support section.
You can also find some tips at :
http://www.scambusters.org/stopspam/
http://pobox.com/nospam.html
Most mail clients now have mail filtering options where
you can reject mail based on certain conditions and also
automatically delete email that is from a known spamming
address. Check your mail client help section for further
information.
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Can
I have email@domain1.com and email@domain2.com in the same
hosting account ?
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Yes, if you have multiple domains mapped
to your account, the email properties will be shared across
all domains.
i.e. sales@domain1.com, sales@domain2.com, sales@domain3.com
will all follow the mail setting you have created for "sales"
- being either a POP or email alias.
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Can
I forward the same email to multiple mailboxes ?
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Currently, an email alias can forward to
one mailbox. Sending to multiple addresses will be a new
feature we hope to offer in the near future.
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What
is a Mailbox ID ?
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The Mailbox ID is a unique name for your
mailbox on the server and is usually similar to aaaa0001.
This is the account name you will use in your email client
for you incoming mail details.
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How
do I change my mailbox 'aaaa0001' to a more meaningful name
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Each POP mailbox needs to be a unique value,
that is why your POP mailbox ID takes this unusual form.
As this needs to be unique, this cannot be changed.
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What
is my mailbox space allocation ?
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The current mailbox quota is 25MB. The usual
method is that email messages are downloaded to your PC,
so your mailbox should be a reasonable size.
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Can
I increase my mailbox quota or space ?
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Additional mailboxes and storage space is
available as an add-on product. Mailboxes are offered in
quantities of 5 while mailbox storage is available in units
of 50mb. Refer to Hosting Add-ons in the Member Services
section.
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What
is the maximum attachment size ?
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Our mail attachment limit is set to 12MB,
which is generous considering most ISP's only allow 1 -
2MB attachments.
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Which
mailbox do I receive all my notices/renewals from Web101
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You will receive receipts, renewal notices
etc to the contact email address you have set for your account.
You can check this under the "Mail Management" area in the
members section.
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Can
I change the email address that I receive all account related
material from Web101 ?
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Yes, you can change your contact email address
through the members area, under Mail Management.
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